WhatsApp Pay India to have 24 hours support for its Customers

WhatsApp Pay India to have 24 hours support for its Customers

After it is fully in the fray of digital payment via its service, WhatsApp has hinted on setting up a 24-hour customer support for its Pay service. The WhatsApp Pay is a UPI-based payments service to allow users to send and receive money through the popular chat app anywhere on a click.

The feature is available in test mode, which will be officially launched in India shortly.

It may be recalled that about no less than ten lakhs of its users in India have been testing the feature since February 2018.

Besides 24-hour customer support, users can get through the support system via e-mail and a toll-free number, a spokesperson for WhatsApp said.

It is claimed that this customer support service will be available in English, Hindi, Marathi, and Gujarati.

The support service is expected to respond to all queries related to the payments issues on its network. The users would need to redress the issues with their respective banks in case of any dispute resolution.

Despite its intention of launching out this new service on a commercial basis, WhatsApp hasn’t announced an exact date of launch for the service.

The company has also offered its extended terms and conditions to the users and prospective beneficiaries before the actual commercial launch. It had already declared its intention of updating its terms of service after the addition of payment feature, much before of the commercial launch of the unique service.

WhatsApp is said to be working in collaboration with the National Payments Corporation of India, besides a number of other banks to make the number of digital transactions rise in the country.

Meanwhile, The Reserve Bank of India has initiated a number of steps to ensure data safety on WhatsApp and other similar services. It has asked all such operators to see that data related to payments done through the WhatsApp service is need to be stored only in India.

The ministry of Electronics in the government of India has also asked its concerned wing to verify whether WhatsApp payments service conforms with the existing RBI guidelines on the matter.

Facebook’s ‘Your Time’ feature will help fight Social Media addiction soon

Facebook's 'Your Time' feature will help fight Social Media addiction soon

The social media site Facebook is preparing to launch a new feature, which will be known as ‘Your Time’. It would offer information about how much time users spent on the Facebook each day in a week. It would also calculate and give the average time spent on the various sites per day.

This feature on Facebook would be helpful for readers to fix a time limit on the social media. It will also manage their Facebook notifications.

Nowadays, people are worried about their addiction on facebook and other such sites. It is like spending so much time that it interferes with other aspects of our daily life.

Medically speaking, you can not recognize the social networking addiction as a disease. Nevertheless, the behaviour or excessive use of it has become the subject of concern and research.

Some companies had introduced a number of features to keep a tab on the time people spent on their systems. This can be termed a sort of self-policing. It can be important since screen time monitoring dashboards are being launched to reveal which apps will dominate your attention more than the required level. It can then alert you or log you out when you have spent your time limit, it claims.

The proposed feature of the Facebook is said to be in the development stage. It would be hard to say when it would be launching the feature for all users.

Addiction refers to a kind of compulsive behaviour on social media that leads to negative effects. In this type of addictions, the concerned persons feel compelled to do activities so often that they tend to become quite a harmful habit. These habits then interfere with other important activities such as work or school.

Such a social site network addict constantly checks Facebook status updates or stalking people’s profiles on Facebook, sometimes for hours and hours.

Researchers say it is hard to tell when an activity becomes a dependency and crosses the line to become an addiction.

They have inferred that social media addiction can be much stronger than addiction to tobacco products and the wines. Media cravings have ranked much than the cravings for cigarettes and another kind of addiction like wines.

Some researchers have pointed out symptoms of anxiety, depression and psychological problems in people who spend much time online.

Facebook is testing Paid Subsciption options for Private Groups

Facebook is testing Paid Subsciption options for Private Groups

Facebook is going to change its policy which offers free contents. It will charge members for providing exclusive content on its platform, by the group administrators, initially.

A lot of groups, especially on parenting, cooking and home cleaning are popular groups on the facebook, which will be the first ones to make use of this new feature.

Facebook is free to call, currently. You don’t pay anything, except if you advertise or promote something there. Facebook offers you advertising, based on your interests when you browse the pages.

Facebook charge those companies a fee and show you their ads, which are usually based on your personal choices. Facebook doesn’t sell your data to anyone else. It only asks the interested companies who they want to target, and then does by itself for them.

A paid-for version of Facebook, if any, will be launched in future would contain zero ads, it is said. If users don’t want to see any ads at all, they might be able to pay.

Facebook COO Sheryl Sandberg had already explained a few months ago that a no frill facebook version would be a paid product.

Zuckerberg had also said there will always be a version of Facebook that is free, but you cant say there might one day be a version that isn’t. It all depends on company’s revenue model.

But there are really only two ways Facebook could think of charging you– You would either have to pay a fee to get linked up to Facebook like buying a separate app in the App Store.

Otherwise, it could be a Netflix like service, and you will be charged monthly. If Facebook chose this model, it would be a paid monthly service. The fee will be less though, initially. It is explained.

One thing is clear, that to stop giving someone ads on Facebook, you would need to make the money back up with a subscription.

A number of people are experimenting with the ideas of groups on facebook. With a new subscription group, ‘Organise My Home’, members are able to work together on bite-sized projects. They have access to easily actionable checklists, tutorials, live videos and more. It helps them with home organisation, Facebook claimed.

Facebook fast losing its charm, down 71 to 51 per cent in US

Facebook fast losing its charm, down 71 to 51 per cent in US

Facebook used to be the top choice among the teenagers in the US, three years ago. No more, as pointed out a study there.

The study inferred that it was visited by 71 per cent of people in that period, why now it is patronised by only 51 per cent of kids. The 13-17 age group teenagers use Facebook less now, according to Pew Research Center. It said that world’s largest social network has finally been looked down in popularity by none other than YouTube, Snapchat and Instagram. The Instagram though is owned by the Facebook group only, that may be a thing of relief.

The social media environment today revolves less around a particular site or platform than it used to about three years ago, the survey pointed out.

It appears that YouTube is the most popular. It is being used by about 85 per cent of neo-youths, according to Pew. Incidentally, Facebook’s most income from ads come from US users, out of which a dominant number are either teenagers or youth.

The Facebook has communicated to its patrons that its most recent earnings call that it has tapped the market in the U.S. and Canada, quite effectively by counting 185 million users in those two countries only. The study showed the difficulties in keeping up that level intact.

The most worrisome part for the Facebook is its unpopular online chat platform. Only 10 per cent of teens claimed that Facebook is their choice of online platform. The analysis was based on a survey of 1,058 parents who have a teenager from 13 to 17. It interviewed 743 teens along with them. Interviews were conducted online and by telephone in the first quarter of the year. The researchers noted that ninety-five per cent of teens own a smartphone or have an easy access to one. Forty-five per cent said they’re online regularly.

India market ready for digital payment through WhatsApp, More business tools to follow

India market ready for digital payment through WhatsApp, More business tools to follow

WhatsApp can now be relied upon for digital transactions. The messaging service giants are all set to launch its payment service to the users in the very next week. It has tied up with three Indian banks for the purpose. The banks are HDFC, ICICI and Axis bank– private sector top banks of the country.

The reliable sources have confirmed that negotiations are in the final stage to rope in the State Bank of India, the top bank of the country with the highest number of user base. It will also be used to get transactions once the necessary infrastructure to perform the activities is in place, a source in the bank informed.

The proposal of Whatsapp trying in the payment system through digital media can be seen with the success of WeChat– the Chinese messaging system. It has already reshaped payments in the country of origin, i.e. China and is much more a powerful tool than merely messaging. The pilot version of WhatsApp Pay is already there since February, where about 10 lakhs people and developers are working overnight to fix any prospective bugs and modalities. If it gets success, the share of Google Tez and Paytm– linked with Alibaba, can be drastically cut, since these companies lack the backing of a powerful messaging system.

If get gets success, with foolproof security, over one 100 crores people who are hooked to WhatsApp every day to their life, and the most reliable, fast and secure method of communication with businesses. People are already making use of it place every day, for placing their order, but what is coming in the days, is definitely going to transform their habits of the transaction.

In the coming months, Whatsapp will be testing some new features too which aim to solve some of these challenges. It will definitely make it easier for people to communicate with the businesses of their choice on WhatsApp. “We want to apply what we’ve learned helping people connect with each other to helping people connect with businesses that are important to them”, says Whatsapp in an official release.