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Are you looking for the best solutions that can help you troubleshoot all your customer queries instantly and productively? Then check for the best customer support software that is available for absolutely free. With this software, you can empower your customers by offering them an unmatched support experience and at the same time help build your business’s credibility. So, here are the 5 best customer service software, which you must definitely give a try!
Top 5 Free Customer Support Software
1) Freshdesk
This is speedy and efficient helpdesk software that offers all the features required for brilliant customer service. It is a highly user-friendly tool that allows you to manage all your customer conversations seamlessly. With Freshdesk, you can keep all sources of communication, like phone, email, or social media, at one place to deliver efficient and quick solutions. It offers numerous exclusive features, such as premium ticketing, game mechanics, and smart automation that allow things to be done faster. You can even loop right people from your internal teams into tickets to offer accurate and quick solutions to your clients for all their queries and problems.
2) Zendesk
Zendesk is versatile customer support software that is ideal to enhance your customer relationships. If you are using multiple channels of communication with your clients such as live chat, social media, email and others,thenZendesk can bring all of it together on a single, streamlined platform. Zendesk is the trusted customer support solution for more than 85,000 companies. It ismultichannel, multilingual, and multi-brand software available in 40 distinct languages. With Zendesk you can track, prioritize, and solve customer problems quickly and efficiently.
3) Vision Helpdesk
It is powerful customer support software that allows managing all modes of communication with the customer under one single roof. Emails, Twitter, Facebook, Webforms, and all such channels can be managed under thesingle platform with the robust Vision Helpdesk. It is multichannel help desk software that allows the support team to centralize the entire customer conversations on one platform, and receive, respond, and process services at a faster pace. The ITIL Service Desk is based on the principle of IT service management or ITSM inbuilt with numerous modules, like Problem Management, Asset Management, CMDB, and more. With the Satellite Help Desk feature of this tool,it is possible to manage the customer support for companies having numerous products, brands, or associations at one centralized platform.
4) Zoho Desk
Zoho Desk is the very first context-aware customer support software that can help you manage your clients efficiently and make you stay focused on your business. It is web integrated efficient customer support software that is perfect to help your organization build stronger relationships with the customers. It is a customizable, powerful, easy to use tool that is available for free. Zoho Desk offers multiple exclusive features, that can help your team work more productively, help managers deliver meaningful and lucrative solutions, and enhance the overall customer support experience. A robust ticketing system, forums to enhance the knowledge base, organization-wide collaboration, free reporting and insights, and social support are the top-notch features of this software.
5) Ameyo
It is an Omnichannel customer service software that allows businesses to serve multiple-channel with ease and instantly. With the numerous unique features of Ameyo, you can deliver an unmatched service experience to your customers across the world. With Ameyou, you can serve your clients on all types of Cloud platforms – be it Hybrid, Public, and Private. You can carry both inbound and outbound client interactions with the ‘all-in-one’ contact center technology offered by Ameyo. You can even create customized solutions for your business so that you can serve your customers in a more eminent way and gain a competitive edge over others.
No matter what is the magnitude of your business,securing an efficient customer support software is important to help your business succeed and grow. With the aforementioned customer support software, you can manage efficiently your entire IT operations related to customer service and problem-solving. So, download them now and manage your customer engagement in a more productive, reliable, and trusted manner.
This post is submitted by Team JoomDev. JoomDev is a Joomla Template designing company in India. They are developing free as well as premium responsive Joomla templates.
