After it is fully in the fray of digital payment via its service, WhatsApp has hinted on setting up a 24-hour customer support for its Pay service. The WhatsApp Pay is a UPI-based payments service to allow users to send and receive money through the popular chat app anywhere on a click.
The feature is available in test mode, which will be officially launched in India shortly.
It may be recalled that about no less than ten lakhs of its users in India have been testing the feature since February 2018.
Besides 24-hour customer support, users can get through the support system via e-mail and a toll-free number, a spokesperson for WhatsApp said.
It is claimed that this customer support service will be available in English, Hindi, Marathi, and Gujarati.
The support service is expected to respond to all queries related to the payments issues on its network. The users would need to redress the issues with their respective banks in case of any dispute resolution.
Despite its intention of launching out this new service on a commercial basis, WhatsApp hasn’t announced an exact date of launch for the service.
The company has also offered its extended terms and conditions to the users and prospective beneficiaries before the actual commercial launch. It had already declared its intention of updating its terms of service after the addition of payment feature, much before of the commercial launch of the unique service.
WhatsApp is said to be working in collaboration with the National Payments Corporation of India, besides a number of other banks to make the number of digital transactions rise in the country.
Meanwhile, The Reserve Bank of India has initiated a number of steps to ensure data safety on WhatsApp and other similar services. It has asked all such operators to see that data related to payments done through the WhatsApp service is need to be stored only in India.
The ministry of Electronics in the government of India has also asked its concerned wing to verify whether WhatsApp payments service conforms with the existing RBI guidelines on the matter.